Case Study: Streamlined Claims Process
Deliver, a Valued client of FreightInsure, recently experienced the seamless claims process firsthand. This case study highlights Sarah's journey as a Deliver customer, from purchasing insurance to receiving a payout for damaged goods.
The Journey
1. Insurance Purchase
Sarah, a customer of Deliver, opted to protect her shipment by adding insurance to her consignment through the Deliver website.
Sarah was pleasantly surprised by the affordability and ease of adding insurance to her consignment
2. Incident Occurrence
On the 28th of July 2024, Sarah’s shipment of dangerous goods encountered damage to one item during transit
3. Claims Process Initiation
Promptly after the incident, Sarah was provided with a Freightinsure Claim form by Deliver
Sarah found the online claim form easy to complete, thanks to its user-friendly interface and clear instructions
4. Assessment and Resolution
FreightSafe stepped in and swiftly assessed Sarah’s claim
Sarah received confirmation of her claim approval and was promptly paid out on the 2nd of August 2024, approximately 5 business days after the goods were deemed damaged.
The Outcome
Thanks to FreightInsure’s streamlined process:
Sarah experienced minimal disruption to her business operations
Deliver demonstrated its commitment to providing hassle-free and efficient solutions to its customers
All parties involved were satisfied with the efficient handling of the claim, fostering trust and confidence in FreightInsure’s services.
Seamless Coverage, Swift Claims
The Claim process
Add Insurance
Peace of mind is necessary when shipping goods, so add insurance ti your consignment via the Deliver website.
Lost/Damaged
The carrier confirms your freight has been lost or damaged.
Claim Form
You will receive a link to access and complete an online claim form.
Under Assessment
Our proprietary tech and world-class Claims Team drives your claim.
Finalisation
Your claim is settled quickly and effortlessly. A Letter of Finalisation is sent to your inbox
“In every sense, FreightInsure is an invaluable solution that protects your higher-valued investments, mitigates risks, and provides peace of mind in an industry where uncertainties are part if the landscape”